Refund policy

Return & Refund Policy

Last updated: March 2026

Thank you for shopping at NurtuBabe. We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully before placing your order.

30-Day Return Window

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be unused, in its original packaging, with all tags attached, and in the same condition that you received it.

Non-Returnable Items

The following items cannot be returned for hygiene and safety reasons:

  • Opened or used baby care products (pacifiers, teethers, feeding accessories)
  • Personal hygiene items once removed from sealed packaging
  • Sale items or items purchased with a discount code greater than 20%
  • Gift cards

How to Start a Return

To initiate a return, please contact us at nutrubabe@gmail.com with:

  • Your order number
  • Reason for the return
  • Photos of the item (if damaged or defective)

We will respond within 2 business days with return instructions. Do not ship items back without prior authorization.

Return Shipping Costs

  • Defective or wrong item received: NurtuBabe covers return shipping costs.
  • Change of mind / unwanted item: The customer is responsible for return shipping costs.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Please allow additional time for your bank or credit card company to post the refund.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at nutrubabe@gmail.com with photos and your order number. We will replace the item or issue a full refund at no additional cost to you.

Exchanges

We do not offer direct exchanges. If you need a different product, please return the original item (if eligible) and place a new order.

Contact Us

For any questions regarding returns or refunds, reach us at:
Email: nutrubabe@gmail.com
Response time: Within 2 business days